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General questions
What is Landlord Protector?
Landlord Protector is an insurance plan that is designed specifically for landlords who wish to let out an apartment that they own. It is more than a traditional home policy because it provides specific protection for the landlord’s interests, e.g. it covers the landlords’ losses as a result of rent for designated reasons such as the tenant failing to pay the rent. It also protects the landlord’s property against accidental loss or damage by the tenant. The product has been created specifically to address the needs of a landlord, and, as a result, the coverage and limits are also conceived to allow a competitive premium that provides straightforward protection to suit the needs of the vast majority of landlords in Macau.
Why should I take out Landlord Protector?
Landlord Protector is specially designed for landlords in Macau. It is specifically created to address landlords’ concerns about their leased property assets and the resultant rental income which may be affected by loss of rent or damage to their property, furnishings, fixtures and fittings or any other aspects of their property. Also, the cover limits are designed to cater to the specific needs of landlords, e.g. landlords often only provide basic furniture for their tenants and as a result the cover limit of home contents may not need to be as high as that for an owner-occupier, making the product more competitive in terms of its premium.
What is the best time to take out Landlord Protector?
Customers are advised to take out Landlord Protector as soon as the Tenancy Agreement is signed and duly stamped.
What are the differences between Landlord Protector and a traditional home insurance policy?
Landlord Protector is a simple and direct insurance plan that is specially designed to address the needs of most landlords in Macau. Its cover, features, coverage limits and pricing are different to a traditional home insurance policy.
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If I am not a Macau resident, can I take out Landlord Protector?
Yes. As long as you lease an apartment located in Macau with a signed and duly stamped Tenancy Agreement, you may take out Landlord Protector to protect your property.
Can an overseas registered company take out Landlord Protector?
Yes. As long as the leased apartment is located in Macau with a signed and duly stamped Tenancy Agreement, the corporate client as a landlord may take out Landlord Protector.
Can I take out Landlord Protector for a leased apartment that I own overseas?
No. Landlord Protector only covers premises that are located in Macau.
Can a company take out Landlord Protector for its apartment which is used as staff quarters?
No. Landlord Protector is only effective if a Tenancy Agreement is signed between a landlord and a tenant; not between a company and its staff as staff quarters.
Does Landlord Protector cover tenants’ property?
No. Landlord Protector only caters to the needs of landlords and covers only the landlords’ property, fixtures and fittings, furniture, decoration, and appliances in the leased premises. However, we also offer a specially created Tenant Protector, which is tailored specifically for the needs of tenants. Please contact your insurance advisor for more details.
Can an owner-occupier take out Landlord Protector for their home?
Landlord Protector is designed specifically to cater to the precise needs of landlords in Macau. Its cover and cover limits may not be sufficient to give an owner-occupier the level of protection they expect. We recommend that owner-occupiers consider a FamilySurance Plus 4.0 policy that is specially created to cater to their needs.
If I own two apartments - one for my own use and the other for leasing - is Landlord Protector suitable for me?
Landlord Protector is specially designed to address all your needs as a landlord letting out your apartment. To get maximum protection for the apartment you are living in, it is suggested that you take out a FamilySurance Plus 4.0 policy which is more suitable for owner-occupiers.
Will Landlord Protector cover my leased apartment if my tenant uses it for commercial purposes, for example as a private kitchen or nail salon?
No. Landlord Protector covers a leased apartment for residential purposes only.
My leased apartment will be used as my tenant’s home office. Will use of the apartment as a home office be considered as an exclusion? Will there be any impact on the coverage of my Landlord Protector?
In the case of your tenant using your apartment as a home office, please inform your insurance advisor for special proposal.
I have leased my apartment to a relative and a Tenancy Agreement has been signed between us. My relative has promised that he will not damage my property. Do I still need Landlord Protector in a situation like this?
Even if he/she has promised that he/she will not damage your property, accidents may still happen that could impact your rental income. Insuring your leased apartment will make life easier for you in potentially difficult situations you could encounter with a tenant who is your friend or relative. Landlord Protector can also protect your liability as the owner of your leased apartment.
Is there any flat size limitation for Landlord Protector?
Landlord Protector covers apartments with gross floor areas of 1,200 square feet or less. For apartments with a gross floor area more than 1,200 square feet, please contact your insurance advisor for special proposal.
What happens if I want to terminate the policy after taking out Landlord Protector? Am I able to cancel the policy?
Yes. You may cancel the policy if you change your mind as long as there have been no claims against your policy. We will refund the unused premium based on a short-term rate subject to a minimum premium of HK$500.
I have leased my apartment to my daughter. Can I take out Landlord Protector to protect both of us?
Landlord Protector is exclusively designed for landlords who have leased a property they own.
Therefore, if your daughter is renting your apartment while you are living elsewhere, Landlord Protector will protect your property assets as well as your rental income against any accidental loss. However, it will not provide sufficient cover to protect your daughter who is the occupier of your apartment. Please note that there must be a current and duly stamped Tenancy Agreement to take out Landlord Protector. If this is not the case with your daughter’s Tenancy Agreement, we recommend that you take out FamilySurance Plus 4.0 to cover both yourself and your daughter.
Questions related to household contents
My existing Tenancy Agreement is due to expire and I have been looking for a new tenant for more than a month. What happens if my leased apartment is unoccupied once my tenant moves out? Will Landlord Protector still cover my leased apartment?
If your leased apartment is to be unoccupied for more than 30 consecutive days, please inform your insurance advisor as soon as possible.
What happens if my tenant accidentally damages the wardrobe I provided in the leased apartment? Will the cost of repairs or replacement of the wardrobe be covered by Landlord Protector?
Yes, you can claim for any damage to the wardrobe with coverage limits of up to HK$15,000.
Can I claim under Landlord Protector if my tenant accidentally breaks my glass bathtub screen?
It depends on whether you have taken out any Building insurance. If you have, you will be required to claim under the Building insurance. Or, if you have previously replaced the glass bathtub screen, you can claim under the household improvements cover section of Landlord Protector with compensation of up to HK$50,000.
My TV in the leased apartment needs repairing. During the course of transit to the repair centre, my TV is accidentally damaged. Am I covered under Landlord Protector for the damage to my TV?
As long as it is handled with care during the course of transit to or from the repair centre, your TV will be covered under Landlord Protector.
My tenant requested some minor renovation work in the kitchen after a small fire. Unfortunately, during the course of the renovations, the construction workers accidently damaged the dining room table. Will Landlord Protector cover this damage?
Yes. Landlord Protector provides cover for any damage to a landlord’s property caused by a contractor’s work, as long as the duration of the renovation work is shorter than 2 months with a total contract value of less than HK$100,000.
If my leased apartment is renovated and fully furnished for my tenant, does Landlord Protector cover all my furniture and renovations?
Yes. Landlord Protector covers all your furniture in your leased apartment up to HK$400,000 in aggregate, under which up to HK$50,000 is for household improvements. In the event that the cost of your furniture, fixtures and fittings, and renovations in your leased apartment costs more than the policy’s cover limits, please contact your insurance advisor.
If my leased apartment is badly damaged by fire, will I be covered under Landlord Protector?
Yes. Your contents in your leased apartment will be covered up to HK$400,000 in aggregate, which includes household improvements cover of up to HK$50,000 under Landlord Protector. However, the structural parts of your leased apartment such as floors, walls and ceilings will only be covered by Building insurance. We strongly recommend that you take out optional Building cover to ensure that you have comprehensive protection for your leased apartment.
I would like to renovate the kitchen and bathroom of my leased apartment. Will these renovations affect the existing cover offered by my Landlord Protector?
You are advised to review the total value of your leased apartment after renovation to check if the contents cover limit is sufficient for your renovated apartment. In any case, you should notify us about these renovations or changes that may increase the risks of damages in your leased apartment.
Questions related to loss of rent
Under what circumstances can I claim for Loss of Rent under Landlord Protector?
Landlord Protector will cover your loss of rent under the following circumstances:
- Your leased apartment becomes uninhabitable due to accidental loss of or damage to contents; or
- Your leased apartment cannot be accessed because of an accident that happened nearby, e.g. a fire started in your neighbour’s home, forcing your tenant to move out; or
- Your tenant dies as a result of murder or suicide and no one is paying the rent; or
- Your tenant fails to pay the rent in accordance with the Tenancy Agreement
If costs are involved in taking legal action against a tenant who refuses to pay rent, are these costs covered under Landlord Protector?
No. Loss of Rent cover will only compensate you for the unrecovered rent that your tenant is obliged to pay in accordance with the Tenancy Agreement up to HK$20,000. Any legal costs involved are not covered.
Questions related to liability
If the water pipes in my leased apartment burst outside the apartment causing a neighbour to slip and hurt himself in the common areas, am I protected by Landlord Protector?
If you are being sued and it is proved that you are legally liable as the owner of the apartment for the accident, you will be covered under Landlord Protector. You are advised to file the claim with us immediately without committing to any liability.
本部分旨在協助您更深入了解產品保障範圍，並不構成保單的一部份。有關每項保障的詳細保障範圍、不承保事項、自負額及其他條款及細則，可參考住宅出租保障計劃保單。