Contact our nominated survey/settling agent to conduct a cargo inspection/investigation. Our settling agent will notify and assist us in processing the claim case accordingly.

Once the cargo is discovered damage upon its arrival at Macau, please notify us about the cargo damage immediately and we shall then appoint a competent surveyor to conduct a cargo inspection.

1. If the loss is covered by the policy, the survey fee will be paid by us. Otherwise, the cargo owner will have to pay the survey fee.
2. Incomplete claim forms cannot be accepted for processing of claims.
3. We may contact you for further information.
4. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
5. For enquiries, please call our Marine Claims Department Hotline at +852 2894 0590 / +852 2894 0502 or fill in the General enquiry form.

1. Get a quotation from the vehicle repairer and submit it to us. No repair works can be commenced before receiving our prior approval. 
2. We will appoint a loss surveyor to quantify the damage. 
3. After the damage has been quantified and approved, we will instruct the repairer to commence the works. 
4. After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle. 

1. A bad claim record may result in a higher premium at renewal.
2. Incomplete Notice of Accident cannot be accepted for processing of claim.
3. It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
4. We may contact you for further information.
5. For enquiries, please call our Claims Services Hotline at 2894 0660 or email claimin@hk.msig-asia.com