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Personal Accident Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Personal Accident Claim Form

2.

Prepare the following supporting documents.

  • Medical reports
  • Laboratory reports
  • Referral letters
  • Discharge summary
  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau

Important notes
  1. Please send copy of the payment document and breakdown if other insurance company has already paid part of the medical expenses.
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. Original receipts will only be returned upon request.
  4. We may contact you for more information.

Home Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Property Insurance Claim Form

2.

Prepare the following documentary evidence.

Examples of documentary evidence:

  • Repair quotation and receipt for the damaged
  • Purchase receipt for insured property
  • Photographs showing the extent of damage
  • Guarantee/warranty cards
  • Police report and statement
  • Property management incident report
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif. Tai Wah 13 Andar A & B, Macau

What should I do immediately if these accidents happen?

Flood/water damage

  1. Find the source of water and stop it immediately.
  2. Move property away from water to minimise damage.
  3. Take photos of the scene and the affected items.
  4. Report the incident to the property management office.

Fire

  1. Evacuate from the building immediately. Do not take the lift.
  2. Dial 999.

Burglary

  1. If the burglar is still in your house, avoid a confrontation. Find a safe hideout before you dial 999.
  2. Report all lost items to the police immediately.
  3. Call locksmiths for lock replacement.

Accidental damage

  1. Do not throw away the damaged item or try to repair it.
  2. Take photos of the damaged item, clearly showing the damaged part(s).
  3. If possible, provide the purchase receipt of the damaged item.
Dos & don’ts

DOs

  • Call our Claims Services Hotline at +853 2849 2849 for advice.
  • Report the loss/damage to the insurers if you have another policy covering the same loss.
  • Obtain at least 2 quotations should repair or replacement work be required.
  • Complete and submit the claim form to us within 30 days from the date of accident.

DON’Ts

  • Discard, remove or commence any repair works on the destroyed or damaged property before reporting the case to us.
Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. If insufficient space is provided for your answers, please continue on a separate sheet.
  3. We may contact you for more information.

Helper Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims       learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Helper Insurance Claim Form

2.

Prepare the following supporting documents.

For outpatient/ medical claim:

  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature

For inpatient/ hospitalisation claim:

  • Medical reports
  • Laboratory reports
  • Referral letters
  • Discharge summary
  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post .

Postal address: 

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. We may contact you for more information.

Product and services enquiries macau

Enquiries

General enquiry form

(*)Required information

Salutation:
 Customers are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
One file only.
Allowed types: jpeg, jpg, png, pdf.

Product and services enquiries macau

General enquiry form

General enquiry form

(*)Required information

Salutation:
 Customers are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
One file only.
Allowed types: jpeg, jpg, png, pdf.

Customer feedback form

Enquiries

Customer feedback

Customer feedback

You may feedback or log a complaint through the below channels. Please include your full name, contact details and policy number or claims number so that we can follow up with you promptly.

 

Submit a form
Fill in the customer feedback form below
Post to us
Avenida Da Praia Grande No. 693, Edif Tai Wah 13 Andar A & B, Macau
Call us
+853 2892 3329
Customer feedback

(*)Required information

Salutation:
 
Customers are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
One file only.
Allowed types: jpeg, jpg, png, pdf.

Thank you for completing this form. Please click “Submit” to send your feedback to MSIG, or click “Reset” to erase all information you have entered.

 

If you are still dissatisfied with our resolution, you may seek further advice from other independent parties:

Monetary Authority of Macao
The Insurance Supervision Department
Monetary Authority of Macao
Calçada do Gaio, No. 24 – 26,
Macau
+853 8395 2280
https://www.amcm.gov.mo
complaint.dsg@amcm.gov.mo

Update your details

Enquiries

Update your details

Update your details

(*)Required information

Salutation:
(for identification purpose)
(for identification purpose)
Remark: Please provide all of your policies number if you would update them at once

New correspondence address:

City:

Thank you for completing this form. Please click “Submit” to send your information to MSIG, or click “Reset” to erase all information you have entered.

Contact us

Services hotline

9:00 am to 12:45 pm, 2:00 pm to 5:45 pm (Monday to Friday, except public holidays)

Customer services
+853 2892 3329
Submit a form
Claims services
+853 2849 2849
Submit a form
 
24-hour emergency assistance
Worldwide travel assistance
  • 24-hour worldwide emergency medical evacuation and repatriation after treatment
  • Deposit guarantee for hospital admission
  • Emergency rerouting, legal assistance, compassionate visit, children escort arrangements, travel information, etc.
+852 3122 6899
Motor assistance
  • 24-hour emergency roadside assistance
  • 24-hour free towing service
  • Alternate car service
  • 24-hour claims advisory service
  • 24-hour general advisory service
+853 6262 6385

 

Find us
Macau office
MSIG Insurance (Hong Kong) Limited
Avenida Da Praia Grande No. 693, Edif Tai Wah 13 Andar A & B, Macau
+853 2892 3329
+853 2892 3349
Regional office
MSIG Asia Pte Ltd
4 Shenton Way #27-01 SGX Centre 2, Singapore 068807
msig-asia.com
Japan Head Office
MS&AD Insurance Group Holdings, Inc.
Tokyo Sumitomo Twin Building (West Tower) 27-2, Shinkawa 2 Chome, Chuo-ku, Tokyo 104-0033, Japan
ms-ad-hd.com
 
Mitsui Sumitomo Insurance Company, Limited
9, Kanda-Surugadai 3 Chome Chiyoda-ku, Tokyo 101-8011, Japan
ms-ins.com

Job opportunity

If you are interested in pursuing an opportunity to broaden your horizons and take the next step in your career, send your full resume (including contact information, current and expected salary and which position you are applying for) to our Human Resources Department.

Job opportunities

Job opportunity application form

Please provide the following details:
(*) Required information

 Applicants are advised to compress the email attachment to avoid delivery failure. Maximum file size of each document is 10MB.
One file only.
Allowed types: doc, docx, pdf.
 
I have read through and agree with the terms stated in the Personal Data Collection Statement

Thank you for completing this form. Please click "Submit" to send your application to MSIG or click "Reset" to erase all information you have entered.

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+852 3122 6922

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+853 2892 3329

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+852 2894 0660

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+853 2849 2849

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