Adverse weather, e.g. Typhoon / Rainstorm

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Adverse weather, e.g. Typhoon / Rainstorm

Question Set

Faq Question

Can I still make a claim if my scheduled trip has been cancelled due to adverse weather?

Faq Answer

If your trip is cancelled because your scheduled flight is delayed more than 24 hours due to adverse weather, you can make a claim online with the confirmation letter issued by the airline.

Faq Question

Am I still covered if I am forced to return to Macau before the scheduled return date due to adverse weather?

Faq Answer

Yes, you will be covered. You can claim for unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs

Faq Question

Can I make a claim if my flight is delayed due to adverse weather?

Faq Answer

You can make a claim if the number of delayed hours meets the required minimum. To make a claim you must provide written confirmation from the airline to explain the reason for the delay and state the number of delayed hours as stipulated in the Travel Delay section.

Faq Question

Am I still covered if my trip must be rearranged due to adverse weather?

Faq Answer

If your trip is unavoidably re-routed away from the planned destination or you are forced to return to Hong Kong due to adverse weather, you can claim (1) Unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs or (2) Additional transport and/or accommodation if you are re-routed to a new destination.

Faq Question

Can I make a claim if I need to cancel my trip because my home has been damaged by adverse weather?

Faq Answer

Yes, you can claim for unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs

Faq Question

Will my insurance cover period be extended if my trip is delayed or rearranged due to adverse weather?

Faq Answer

Yes, your policy will be automatically extended for a maximum of 14 days.

Faq Question

What should I do if the contents of my house are damaged by adverse weather?

Faq Answer

Please move your property away from the affected area to minimize the loss, and then take photos of the scene and the affected items, to support your claim. If the building structure is damaged, report the incident to the property management office for immediate assistance.

Faq Question

Can I make a claim if my vehicle is damaged in adverse weather?

Faq Answer

You can make a claim if your policy is comprehensive motor insurance. This will cover the costs of repairs and a rental car service.