Hong Kong

Step 2:

Step 3:

Step 4:

Watch the video for step-by-step guidance

Step 1: Prepare the information or documents

Basic information

Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy
Repair/replacement quotation/receipt for loss/damage item(s)

Supplementary information

Photographs showing the extent of the loss or damage
A full list of the destroyed or damaged items
Original purchase invoices of the destroyed or damaged items, if available
2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
Police report and statement, if any
All accounting records, including all stock records, record of the last renovation, rental records, etc.

Step 2: Complete the online claim form

Your contact details
Claimant details
Select the claim type and fill in the relevant information
Your bank account details
Upload supporting documents

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

Property Insurance Claim Form

MSIG Chatbot

Or submit the claim through post:

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

Important notes

If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.
Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
We may appoint an adjuster to investigate the case.
We may contact you for more information.

Revamp of Motor Insurance

Motor Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Step 2:

Step 3:

Step 4:

Watch the video for step-by-step guidance

Step 1: Prepare the information or documents

Motor accident/collision

Driver's ID
Driver's driving licence
Vehicle registration document
- With both front and back pages
Photo(s) showing the scene of accident and/or the extent of damage
Sketch of the incident and position of vehicles
Car camera video
- Capturing how the accident happened
Letter of authorisation
- Download here
Repair quotation, if available
Driver's statement, if available
Breath test result, if available

Windscreen damage

Vehicle licence
Vehicle registration document
- With both front and back pages
Color photo(s) of the windscreen damage with the vehicle plate
- Before and after the repair
Repair/replacement receipt
- Please post the original copies to our office

Step 2: Complete the online claim form

Your contact details
Claimant details
Select the claim type and fill in the relevant information
Your bank account details
Upload supporting documents

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

Notice of Motor Vehicle Accident

MSIG Chatbot

Or submit the claim through post:

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

For Third Party Damage or Bodily Injury

If the accident involves third party bodily injury, report the case to the police immediately.
Let us have the police reference number and statement for further inquiries.
Do not admit any third party liability without receiving our prior approval. If you receive any communication in any way connected with the accident, please forward them unanswered to us.
To facilitate the processing of your claim, please submit the following supporting documents:
- Vehicle Registration Documents (both front and back pages)
- Driver's ID
- Driver's driving licence
- Photos/videos showing the scene of accident and/or the extent of damage
- Letter of Authorisation
- Driver's statement, if available
- Any claims/writs of summons/letters from any third parties
If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.

For Repair

To facilitate the processing of your claim, please submit the following supporting documents:
- Vehicle Registration Documents (both front and back pages)
- Driver's ID
- Driver's driving licence
- Photos showing the scene of accident and/or the extent of damage
- Letter of Authorisation
- Repair quotation, if available
- Driver's statement, if available
If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
No repair works can be commenced before receiving our prior approval.
We will appoint a loss surveyor to quantify the damage.
After the damage has been quantified and approved, we will instruct the repairer to commence the works.
After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle.

Important notes

We may contact you for more information.

Revamp of Group Medical Insurance

Group Medical Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Complete forms

Step 2:

Gather supporting documents

Step 3:

Submit to us within 90 days

Watch the video for step-by-step guidance

Step 1: Complete forms

Basic information

The policyholder and the insured person and/or his/her legal representatives must complete all questions in Part 1 of the claim form and sign on it
The attending physician must complete all questions in Part II of the claim form, and rubber stamp, date and sign on it
- Group Medical Outpatient Claim Form
- Group Medical Hospital Claim Form

Step 2: Gather supporting documents

Supplementary information

Medical reports
Laboratory reports
Original doctor’s referral letter for Specialist, Physiotherapy, Chiropractor, X-ray or Diagnostic test(s)
Original Chinese Prescription
Discharge summary
Original bills and receipts for medical expenses with information as listed:
- Treatment date
- Name of patient
- Diagnosis
- Treatment nature with charge breakdown
- Attending physician’s stamp and signature

Step 3: Submit to us within 90 days

Submit your completed claim form and all relevant documents within 90 days from the date of consultation/discharge from hospital to:

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

MSIG Chatbot

Important notes

Original receipts will only be returned upon request.
Please send copy of the payment document if other insurance company has already paid part of the medical expenses.
All medical reports, information and evidence as required by us shall be furnished at the claimant’s own expenses.
Incomplete claim forms cannot be accepted for processing of claims. Please attach original copies of all relevant documents.
We may contact you for further information.

Revamp of Financial Lines Insurance

Financial Lines Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Step 2:

Step 3:

Step 4:

Watch the video for step-by-step guidance

Step 1: Prepare the information or documents

Basic information

Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy

Supplementary information

Copy of all documents you have received relating to the claim
Claims or writs of summons or legal documents, if any

Step 2: Complete the online claim form

Your contact details
Claimant details
Select the claim type and fill in the relevant information
Your bank account details
Upload supporting documents

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

Financial Lines Claim Form

MSIG Chatbot

Or submit the claim through post:

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

Important notes

Do not admit liability or offer promise or payment to the third party or incur any defence costs without our prior approval.
Do not answer any questions concerning claims of the third party until further notice from us.
We may contact you for more information.

Revamp of Employees' Compensation Insurance

Employees' Compensation Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Notify the
Labour Department

Step 2:

Complete forms

Step 3:

Pay periodical
payments & medical
expenses to
injured employee

Step 4:

Send documents to us

Step 1: Notify the Labour Department

Basic information

Notify the Labour Department within 14 days (in case of injury) or 7 days (in case of death) after the accident comes to knowledge

Step 2: Complete forms

Send the completed forms to the Labour Department

For sick leave up to 3 days: Complete Form 2B
For sick leave more than 3 days: Complete Form 2
Forms are available from the Labour Department website or through the Labour Department Telephone Enquiry Hotline: +852 2717 1771

Step 3: Pay periodical payments & medical expenses to injured employee

Pay periodical payments to injured employee

Pay at 4/5 of the difference between the employee's monthly earnings at the time of the accident and his/her monthly earnings during the period of temporary incapacity

Pay medical expenses to injured employee

Daily maximum of medical expenses payable as below:
- In-patient treatment: HK$300
- Outpatient treatment: HK$300
- Both in-patient and outpatient treatment on the same day: HK$370

Step 4: Send documents to us

When available, the following documents must be sent to us:

Form 2 or Form 2B (send the original to the Labour Department and the copy to us)
Sick Leave Certificate(s) (Please keep us informed as long as the injured employee is still under sick leave by submitting sick leave certificates on a monthly basis)
Medical expenses receipt(s), if any

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

A Concise Guide to the Employees’ Compensation Ordinance

MSIG Chatbot

Important notes

The period of absence from duty must be certified to be necessary by a registered medical practitioner, registered Chinese medicine practitioner or registered dentist.
The employer is liable to pay the injured employee’s medical expenses in respect of medical treatment given by a registered medical practitioner, registered Chinese medicine practitioner, registered dentist, registered physiotherapist, registered occupational therapist or registered chiropractor.
We may contact you for more information.

Useful information

Revamp of Sports Insurance

Sports Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Step 2:

Step 3:

Step 4:

Watch the video for step-by-step guidance

Step 1: Prepare the information or documents

Basic information

Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy

Supplementary information

You may need to prepare the following information/documents according to your claim.

Sportsman/golfer claim

Photo(s) showing the scene of accident and the extent of damage
Police/incident report
Quotation/payment receipt/purchase record

Step 2: Complete the online claim form

Your contact details
Claimant details
Select the claim type and fill in the relevant information
Your bank account details
Upload supporting documents

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

General Insurance Claim Form

MSIG Chatbot

Or submit the claim through post:

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

Important notes

We may contact you for more information.

Revamp of Pet Insurance

Pet Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Step 2:

Step 3:

Step 4:

Watch the video for step-by-step guidance

Step 1: Prepare the information or documents

Basic information

Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy

Supplementary information

Medical receipt
- Terms and conditions
Pet insurance claim form with medical report completed by veterinarian
- Download form
Pet's clinical examination report for insurance enrolment if you are making a claim for the first time
Records of all required vaccinations

Step 2: Complete the online claim form

Your contact details
Claimant details
Select the claim type and fill in the relevant information
Your bank account details
Upload supporting documents

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

Happy Tails Pet Insurance Claim Form

MSIG Chatbot

Or submit the claim through post:

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

Important notes

Incomplete claim forms cannot be accepted for processing of claims.
If insufficient space is provided for your answers, please continue on a separate sheet.
We aim to settle your claim within 14 business days on receipt of full and complete documents including investigative reports, if any, to assess the claim.
We may contact you for more information.

Revamp of Engineering Insurance

Engineering Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Step 2:

Step 3:

Step 4:

Watch the video for step-by-step guidance

Step 1: Prepare the information or documents

Basic information

Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy
Repair/replacement quotation/receipt for loss/damage item(s)

Supplementary information

Photographs showing the extent of the loss or damage
A full list of the destroyed or damaged items
Original purchase invoices of the destroyed of damaged items, if available
2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
Police report and statement, if any
All accounting records, including all stock records, record of the last renovation, rental records, etc.

Step 2: Complete the online claim form

Your contact details
Claimant details
Select the claim type and fill in the relevant information
Your bank account details
Upload supporting documents

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)

Property Insurance Claim Form

MSIG Chatbot

Or submit the claim through post:

(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)

Step 1: Download, print and fill out the paper claim form

Step 2: Prepare the relevant supporting documents

Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

Important notes

If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.
Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
We may appoint an adjuster to investigate the case.
We may contact you for more information.

Read more about Why healthcare insurance in Hong Kong is more important than ever

As the cost of medical bills continues to rise, we should all ensure we have sufficient coverage to help us cope with the financial burden of falling ill.

Revamp of Property Insurance

Home Insurance

Claim Procedure

Submit your claim through EASY Claims

Step 1:

Step 2:

Step 3:

Step 4:

Watch the video for step-by-step guidance

Step 1: Prepare the information or documents

Basic information

Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy
Repair/replacement quotation/receipt for loss/damage item(s)

Supplementary information

Repair quotation and receipt for the damaged
Purchase receipt for insured property
Photographs showing the extent of damage
Guarantee/warranty cards
Police report and statement
Property management incident report

Step 2: Complete the online claim form

Your contact details
Claimant details
Select the claim type and fill in the relevant information
Your bank account details
Upload supporting documents

Step 3: Submit

Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once the submitted claim form has been approved.

If you have any enquiries or would like to
track your claim status, contact us at:

Claims service hotline:
+852 2894 0660
Service hour: 9:00am – 5:30pm,
Monday – Friday (except public holidays)