Revamp of Pet Insurance
Pet Insurance
Claim Procedure
Submit your claim through EASY Claims
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Step 3:
Watch the video for step-by-step guidance
Step 1: Prepare the information or documents
Basic information
- Policy number
- An 10/11-digit alphanumeric combination that you may find in your policy
Supplementary information
- Medical receipt
- Pet insurance claim form with medical report completed by veterinarian
- Pet's clinical examination report for insurance enrolment if you are making a claim for the first time
- Records of all required vaccinations
Step 2: Complete the online claim form
- Your contact details
- Claimant details
- Select the claim type and fill in the relevant information
- Your bank account details
- Upload supporting documents
Step 3: Submit
Upon completion, you will be assigned a tracking number. We will contact you shortly afterwards. You will also receive an email notification from us.
Step 4: Direct bank-in to your bank account
We will direct bank-in to your bank account once the submitted claim form has been approved.
If you have any enquiries or would like to
track your claim status, contact us at:
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Claims service hotline: +852 2894 0660 Service hour: 9:00am – 5:30pm, Monday – Friday (except public holidays) |
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MSIG Chatbot |
Or submit the claim through post:
(You are encouraged to submit the online claims through EASY Claims as it may takes longer processing time for the claim form submitted through post.)
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Step 1: Download, print and fill out the paper claim form
Happy Tails Pet Insurance Claim Form
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Step 2: Prepare the relevant supporting documents
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Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post MSIG Insurance (Hong Kong) Limited Claims Department 9/F 1111 King’s Road, Taikoo Shing, Hong Kong |
- Incomplete claim forms cannot be accepted for processing of claims.
- If insufficient space is provided for your answers, please continue on a separate sheet.
- We aim to settle your claim within 14 business days on receipt of full and complete documents including investigative reports, if any, to assess the claim.
- We may contact you for more information.