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Property Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Property Insurance Claim Form

2.

Prepare the following documentary evidence.

  • Photographs showing the extent of the loss or damage
  • A full list of the destroyed or damaged items
  • Original purchase invoices of the destroyed or damaged items, if available
  • 2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
  • Police report and statement, if any
  • All accounting records, including all stock records, record of the last renovation, rental records, etc.
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau 

 

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us. 
  3. Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
  4. We may appoint an adjuster to investigate the case.
  5. We may contact you for more information.

Office/Business Package Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Property Insurance Claim Form

2.

Prepare the relevant supporting documents.

  • Photographs showing the extent of the loss or damage
  • A full list of the destroyed or damaged items
  • Original purchase invoices of the destroyed or damaged items, if available
  • 2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
  • Police report and statement, if any
  • All accounting records, including all stock records, record of the last renovation, rental records, etc.
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau 

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us. 
  3. Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
  4. We may appoint an adjuster to investigate the case.
  5. We may contact you for more information.

Motor Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Notice of Motor Vehicle Accident

2.

Prepare the relevant supporting documents.

   

3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau 

 

For Third Party Damage or Bodily Injury
  1. If the accident involves third party bodily injury, report the case to the police immediately.
  2. Let us have the police reference number and statement for further inquiries.
  3. Do not admit any third party liability without receiving our prior approval. If you receive any communication in any way connected with the accident, please forward them unanswered to us.
  4. To facilitate the processing of your claim, please submit the following supporting documents:
    • Property Registration & Car Registration
    • Driver's Macau ID Card
    • Driver's Driving Licence
    • Owner’s Macau ID Card
    • Photos/ Videos showing the scene of accident and/or the extent of damage
    • Any claims/writs of summons/letters from any third parties
  5. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
For Repair
  1. To facilitate the processing of your claim, please submit the following supporting documents:
    • Property Registration & Car Registration
    • Driver's Macau ID Card
    • Driver's Driving Licence
    • Owner’s Macau ID Card
    • Photos showing the scene of accident and/or the extent of damage
    • Repair quotation, if available
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. No repair works can be commenced before receiving our prior approval.
  4. We will appoint a loss surveyor to quantify the damage. 
  5. After the damage has been quantified and approved, we will instruct the repairer to commence the works. 
  6. After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle.
Important notes
  1. We may contact you for more information.

Liability Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Public Liability Claim Form

2.

Prepare the following documentary evidence.

  • Copy of all documents you have received relating to the claim
  • Claims or writs of summons or legal documents, if any
  • Colour photographs showing the scene of the accident and the extent of damage or injury
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau 

Important notes
  1. Do not admit liability or offer promise or payment to the third party without our prior approval.
  2. Do not answer any questions concerning claims of the third party until further notice from us.
  3. We may contact you for more information.

Engineering Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Property Insurance Claim Form

2.

Prepare the following documentary evidence.

  • Photographs showing the extent of the loss or damage
  • A full list of the destroyed or damaged items
  • Original purchase invoices of the destroyed or damaged items, if available
  • 2 repair or replacement quotations for the destroyed or damaged items for comparison and assessment
  • Police report and statement, if any
  • All accounting records, including all stock records, record of the last renovation, rental records, etc.
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau 

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us. 
  3. Please do not discard, remove or commence any repair works of the destroyed or damaged items without our prior approval.
  4. We may appoint an adjuster to investigate the case.
  5. We may contact you for more information.

Travel Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Travel Insurance Claim Form

2.

Prepare the relevant supporting documents.

For the documents required for submitting your travel claim, please refer to the detailed Travel Claim Supporting Documents List.

3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department 
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau 

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. We may contact you for more information.

Sports Insurance (Macau)

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

General Insurance Claim Form

2.

Prepare the relevant supporting documents.

     

3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

Postal address:

MSIG Insurance (Hong Kong) Limited – Macau Branch
Claims Department
Avenida Da Praia Grande No. 693,
Edif Tai Wah 13 Andar A & B, Macau

Important notes
  1. We may contact you for more information.

Motor Insurance

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Notice of Motor Vehicle Accident

2.

Prepare the relevant supporting documents.

   

3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

 

For Third Party Damage or Bodily Injury
  1. If the accident involves third party bodily injury, report the case to the police immediately.
  2. Let us have the police reference number and statement for further inquiries.
  3. Do not admit any third party liability without receiving our prior approval. If you receive any communication in any way connected with the accident, please forward them unanswered to us.
  4. To facilitate the processing of your claim, please submit the following supporting documents:
    • Vehicle Registration Documents (both front and back pages)
    • Driver's ID
    • Driver's driving licence
    • Photos/ Videos showing the scene of accident and/or the extent of damage
    • Letter of Authorization
    • Driver's statement, if available
    • Any claims/writs of summons/letters from any third parties
  5. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
For Repair
  1. To facilitate the processing of your claim, please submit the following supporting documents:
    • Vehicle Registration Documents (both front and back pages)
    • Driver's ID
    • Driver's driving licence
    • Photos showing the scene of accident and/or the extent of damage
    • Letter of Authorization
    • Repair quotation, if available
    • Driver's statement, if available
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. No repair works can be commenced before receiving our prior approval.
  4. We will appoint a loss surveyor to quantify the damage. 
  5. After the damage has been quantified and approved, we will instruct the repairer to commence the works. 
  6. After the repair is completed, you will have to sign a ‘Discharge Form’ and submit it to the repairer in order to collect the vehicle.
Important notes
  1. We may contact you for more information.
Contact us
EASY Claims
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