Revamp of Travel Insurance
Easy Claims
Travel Insurance Claim Procedure
Submit your claim through EASY Claims
Step 1:Prepare the
information or
documents
Step 2: Complete
the online claim
form
Step 3:
submit
Step 4:
Direct bank-in to
your bank account
Watch the video for step-bystep guidance
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01 |
Basic informationLorem ipsum dolor sit amet, consectetur adipiscing elit. Medical expensesSed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Baggage/money/personal document loss or damageUt enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Baggage delayLorem ipsum dolor sit amet, consectetur adipiscing elit. Travel delay/trip rearrangement- Boarding pass Trip curtailment/cancellationMissed departure Missed departureLorem ipsum dolor sit amet, consectetur adipiscing elit. Rental vehicle excessSed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Personal liabilityUt enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Death/permanent disablementLorem ipsum dolor sit amet, consectetur adipiscing elit. OtherSed do eiusmod tempor incididunt ut labore et dolore magna aliqua. |
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02 |
- Your contact details - Claimant details - Select the claim type and fill in the relevant information - Your bank account details - Upload supporting documents |
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03 |
Upon completion, you will be assigned a tracking number. MSIG will contact you shortly afterwards. You will also receive a confirmation message and email. |
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04 |
We will direct bank-in to your bank account once your claim has been approved. |
Or submit your claim through post:
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Step 1: Download, print and fill out the paper claim form. |
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Step 2: Prepare the relevant supporting documents. (link to step 1 of submission through EASY Claims) |
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Step 3: Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post. MSIG Insurance (Hong Kong) Limited Claims Department 9/F 1111 King’s Road, Taikoo Shing, Hong Kong |
If you have any enquiries or would like to track your claim status, contact us at:
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Claims service hotline: +852 2894 0660 Service hour: 9:00am – 5:30pm, Monday – Friday (except public holidays) |
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Claim Enquiry |
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MSIG Chatbot |
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- We may contact you for more information.