Adverse weather, e.g. Typhoon / Rainstorm

請將財物搬離受影響範圍，以減低財物受損程度，並立即於現場拍照及替受影響物件拍照。如有樓宇結構損毀，可聯絡物業管理處提供即時協助。當您透過EASY網上索償系統申請索償後，您可以使用TrueSight Interactive Video Call 向我們展示其損壞情況，以加快索償程序。

按此申請索償

TrueSight Interactive Video Call 為一種互動視像技術，允許線上的雙向實時視像通話。我們的理賠專員可以迅速地查看家居或財物受到損毀的情況。它有助縮減處理索償的時間，並更快作出賠償。

是。 TrueSight Interactive Video Call由Merimen 開發。Merimen 已為7個國家超過150間保險公司提供服務。其核保和索償平台每年處理超過 200 萬份保單和索償個案。

If your trip is cancelled because your scheduled flight is delayed more than 24 hours due to adverse weather, you can make a claim online with the confirmation letter issued by the airline.

Yes, you will be covered. You can claim for unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs

You can make a claim if the number of delayed hours meets the required minimum. To make a claim you must provide written confirmation from the airline to explain the reason for the delay and state the number of delayed hours as stipulated in the Travel Delay section.

If your trip is unavoidably re-routed away from the planned destination or you are forced to return to Hong Kong due to adverse weather, you can claim (1) Unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs or (2) Additional transport and/or accommodation if you are re-routed to a new destination.

Yes, you can claim for unused and unrecoverable travel and accommodation deposits, theme park admission costs and local tour package costs

Yes, your policy will be automatically extended for a maximum of 14 days.

TrueSight Interactive Video Call is a video interaction technology that allows for two-way, real-time video call to be initiated online. Our claims specialists can view the damages of home or properties efficiently. It helps reducing the claim processing time thus paying out the claims quickly.