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Helper Insurance

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Helper Insurance Claim Form

2.

Prepare the following supporting documents.

For outpatient/ medical claim:

  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature

For inpatient/ hospitalisation claim:

  • Medical reports
  • Laboratory reports
  • Referral letters
  • Discharge summary
  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. We may contact you for more information.

Healthcare Insurance

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Critical Illness Claim Form

Hospital Claim Form

Outpatient Claim Form

2.

Prepare the following supporting documents.

  • Medical reports
  • Laboratory reports
  • Referral letters
  • Discharge summary
  • Original bills and receipts for claim expenses with treatment date, name of patient, diagnosis & attending physician’s stamp and signature
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

Important notes
  1. Please send copy of the payment document and breakdown if other insurance company has already paid part of the medical expenses.
  2. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  3. Original receipts will only be returned upon request.
  4. We may contact you for more information.

testing claim

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant SMS, email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more       watch a video

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form

Property Insurance Claim Form

2.

Prepare the following documentary evidence

Examples of documentary evidence:

  • Repair quotation and receipt for the damaged
  • Purchase receipt for insured property
  • Photographs showing the extent of damage
  • Guarantee/warranty cards
  • Police report and statement
  • Property management incident report
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

 

What should I do immediately if these accidents happen?

Flood/water damage

  1. Find the source of water and stop it immediately.
  2. Move property away from water to minimise damage.
  3. Take photos of the scene and the affected items. 
  4. Report the incident to the property management office. 

Fire 

  1. Evacuate from the building immediately. Do not take the lift. 
  2. Dial 999. 

Burglary 

  1. If the burglar is still in your house, avoid a confrontation. Find a safe hideout before you dial 999. 
  2. Report all lost items to the police immediately. 
  3. Call locksmiths for lock replacement. 

Accidental damage 

  1. Do not throw away the damaged item or try to repair it. 
  2. Take photos of the damaged item, clearly showing the damaged part(s).
  3. If possible, provide the purchase receipt of the damaged item. 
Dos & don’ts

DOs

  • Call our Claims Services Hotline at 2894 0660 for advice.
  • Report the loss/damage to the insurers if you have another policy covering the same loss.
  • Obtain at least 2 quotations should repair or replacement work be required.
  • Complete and submit the claim form to us within 30 days from the date of accident.

DON’Ts

  • Discard, remove or commence any repair works on the destroyed or damaged property before reporting the case to us.
Video – How to file a home contents claim online

Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. If insufficient space is provided for your answers, please continue on a separate sheet.
  3. We may contact you for more information.

Revamp of Travel Insurance

 

Easy Claims

travel-insuranceTravel Insurance Claim Procedure

 

Submit your claim through EASY Claims 

 

 

01

02

03

04

Step 1:Prepare the
information or
documents

Step 2: Complete
the online claim
form

Step 3:
submit

Step 4:
Direct bank-in to
your bank account

Watch the video for step-bystep guidance

 

01
step1

Step 1: Prepare the information or documents

Basic information

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Medical expenses

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Baggage/money/personal document loss or damage

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Baggage delay

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Travel delay/trip rearrangement

- Boarding pass
- Delay/cancellation certificate

Trip curtailment/cancellation

Missed departure

Missed departure

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Rental vehicle excess

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Personal liability

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Death/permanent disablement

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Other

Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

 

02
step-2

Step 2: Complete the online claim form

- Your contact details

- Claimant details

- Select the claim type and fill in the relevant information

- Your bank account details

- Upload supporting documents

 

03
step-3

Step 3: Submit

Upon completion, you will be assigned a tracking number. MSIG will contact you shortly afterwards. You will also receive a confirmation message and email.

 

04
step-4

Step 4: Direct bank-in to your bank account

We will direct bank-in to your bank account once your claim has been approved.

Or submit your claim through post:

print

Step 1: Download, print and fill out the paper claim form.

Travel Insurance Claim Form
upload

Step 2: Prepare the relevant supporting documents.

(link to step 1 of submission through EASY Claims)
letter

Step 3: Submit your completed claim form and all relevant documents within

30 days of the accident to MSIG’s office address by post.

MSIG Insurance (Hong Kong) Limited

Claims Department

9/F 1111 King’s Road,

Taikoo Shing, Hong Kong

If you have any enquiries or would like to track your claim status, contact us at:

call Claims service hotline:
+852 2894 0660
Service hour:
9:00am – 5:30pm,
Monday – Friday (except
public holidays)
enquiry Claim Enquiry
chat-bot MSIG Chatbot
Important notes
  1. If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  2. We may contact you for more information.

Financial Lines Insurance

Submit your claim through EASY Claims – 3 steps to file your claims online anytime, anywhere  

 

Simply scan or take a photo of your documents and submit them online wherever you are.

1.

Input icon

Input

your claim information in the online claim form and contact details.

2.

upload icon

Upload

a digital copy of relevant supporting documents.

3.

submit icon

Submit

and receive an instant email confirmation and also a tracking number for your registered claim.

 

EASY Claims      learn more

 

 

Or submit your claim through post:

1.

Download, print and fill out the paper claim form.

Financial Lines Claim Form

2.

Prepare the following documentary evidence.

  • Copy of all documents you have received relating to the claim
  • Claims or writs of summons or legal documents, if any
3.

Submit your completed claim form and all relevant documents within 30 days of the accident to MSIG’s office address by post.

Postal address:

MSIG Insurance (Hong Kong) Limited
Claims Department
9/F 1111 King’s Road,
Taikoo Shing, Hong Kong

 

 

Important notes
  1. Do not admit liability or offer promise or payment to the third party or incur any defence costs without our prior approval.
  2. Do not answer any questions concerning claims of the third party until further notice from us.
  3. We may contact you for more information.
Contact us
EASY Claims
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