MSIG Hong Kong scoops raft of coveted industry awards in 2023
The insurance company has been recognised for its achievements in the areas of claims service, data protection, sustainability and digital innovation
We are pleased to announce that we have garnered numerous awards in 2023 for our commitment to enhancing customer experience, data security and environmental protection. We have also achieved three digital awards throughout the years for its innovative MSIG mobile app.
Details of MSIG’s awards in 2023 are as follows:
Enhancing claims service levels
MSIG was recognised for its commitment to continual investment in its claims services with the “Outstanding Claims Management – Hong Kong” award at the InsuranceAsia News Country Awards for Excellence 2023. The judges were particularly impressed with three initiatives launched by the Company in 2023. These were the revamping of the EASY Claims online platform, the introduction of the MediGo Portal and the introduction of robotic process automation to significantly reduce man-hours. These three initiatives have elevated MSIG’s claims services and help position the Company as an industry leader in Hong Kong’s insurance market.
Philip Kent, Chief Executive Officer of MSIG, takes great pride in our teams’ recognition through this prestigious Outstanding Claims Management award, exemplifying our unwavering commitment to delivering exceptional claims service to our customers.
Upholding data privacy
For its assiduous work in data security, the Company was recognised with a “Gold Certificate” at the Privacy-Friendly Awards 2023, organised by the Office of the Privacy Commissioner for Personal Data, Hong Kong. This is the second time MSIG has received the award for its ongoing commitment to ensuring data privacy and, once again, the Company has fulfilled all five “Privacy Protection Measures” as stipulated by the organiser.
Building a sustainable future
MSIG has long embraced environmental stewardship and is committed to protecting biodiversity for a more sustainable future for all. This year, the Company achieved a “Gold Seal” in the category of “Contributing to a Sustainable Facility – Promoting Environmental Protection” at the HKQAA Hong Kong Green and Sustainability Contribution Awards 2023. The Awards aim to encourage the business community to strive for continuous improvement in sustainability performance, while supporting the government in fostering a green economy and building a liveable city.
Championing digital innovation
MSIG also garnered three awards this year for the MSIG mobile app. These awards showcase how the Company delivers ever-higher levels of extraordinary customer service, digital innovation and digital enablement among its customers.
For its exceptional initiatives to drive customer engagement via the MSIG mobile app, the Company was presented with “Bronze – Best Loyalty Strategy – eCommerce” at the Loyalty & Engagement Awards 2023. Also recognising the Company’s achievements was the Mob-Ex Awards 2023, where MSIG was awarded “Gold – Best Use of Mobile Commerce” and “Bronze – Best Campaign – Banking & Finance”.
These two awards highlight MSIG’s innovative deployment of mobile technology to enhance customer experience and strengthen engagement.
MSIG Hong Kong has garnered three prestigious accolades for
the MSIG mobile app at the Mob-Ex Awards 2023 and the Loyalty & Engagement Awards 2023
Nova Lee, Senior Vice President of Strategic Partnership & Digital Business, received the Bronze Award for “Best Loyalty Strategy – eCommerce” at the presentation ceremony of the Loyalty & Engagement Awards 2023
Philip Kent, Chief Executive Officer of MSIG, said: “I’m thrilled that we continue to receive industry recognition as we strive to provide the best solutions for our customers. These latest awards demonstrate that we are successfully focusing on the right ways to serve our customers, whether that’s through digital innovation, environmental stewardship for a sustainable future, being a trusted custodian of their data or elevating our levels of service. I offer my thanks to our hard-working teams in Hong Kong and look forward to seeing more exciting innovations from them in the future.”